Terms / FAQ’s

Shipping & Order Processing ?

Enigme Society is currently only operating from Los Angeles California USA
shippping is a little delayed to foreign countries, it can take up to 3-8 weeks maybe earlier for arrival , faster delivery at good rates will be worked on.

Orders are processed as soon as you order but shouldn’t take up later than 2 days . Once order is dispatched you will be sent your tracking details. If you sign up you will be able to track your package here as well.

Delivery time frames will vary they depend on your location and shipping method.

If order hasn’t arrived within your timeframe please contact enigmesociety@gmail.com we will happily help you out.

We also have the right to cancel any order that we find bot suspected .

Cancellation is possible within first hour of placed order and if its not cancelled we cannot process cancellation after that.

Incorrect Items or Faulty?

If you received an incorrect item or strongly believe you have please don’t hesitate to contact enigmesociety@gmail.com or fill out your information through home page within 10 days of delivery , provide order # and clear photos of the problem.

We should be able to give a proper problem solving solution according to the applicable consumer laws.

Returns?

We do accept returns on eligible full priced items within 10 days of delivery. But there is a small restocking fee.

The way an item is accepted upon return should be

  • Unworn

  • Unused

  • In original condition

  • All Tags should still be attached

    If the available ,eligible returns may be exchanged for another size or product ,if preferred item is unavailable 

Shipping And Delivery

Once order is dispatched it is under the care and surveillance of the shipping carrier.

If your parcel is delayed or appears to be lost in transit, please contact us at enigmesociety@gmail.com and we will work with the carrier and do our best to find the package and get back to you with a response and solution.

Enigme Society is no longer responsible once your order is delivered and it gets stolen on your property or designated location or delivered to another location by mistake that you provided wrongly, or left in safe place requested by the customer or authorized by carrier 

What makes you different?
How do I get started?

Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.