Terms / FAQ’s

Shipping & Order Processing ?

Enigme Society is currently only operating from Los Angeles California USA ,shippping might delay to international locations , it can take up to 1-3 weeks maybe earlier for arrival.

Orders are processed as soon as you order but shouldn’t take up later than 2 days . Once order is dispatched you will be sent your tracking details. If you sign up you will be able to track your package here as well.

Delivery time frames will vary they depend on your location and shipping method.

If order hasn’t arrived within your timeframe please contact enigmesociety@gmail.com we will happily help you out.

We also have the right to cancel any order that we find bot suspected .

Cancellation is possible within first hour of placed order and if its not cancelled we cannot process cancellation after that.

Incorrect Items or Faulty?

If you received an incorrect item or strongly believe you have please don’t hesitate to contact enigmesociety@gmail.com or fill out your information through home page within 10 days of delivery , provide order # number and clear photos of the problem.

We should be able to give a proper problem solving solution according to the applicable consumer laws.

We do accept returns on eligible full priced items within 10 days of delivery. But there is a small restocking fee.

The way an item is accepted upon return should be

  • Unworn

  • Unused

  • In original condition

  • All Tags should still be attached

    If the available ,eligible returns may be exchanged for another size or product ,if preferred item is unavailable we can give store credit so you can shop future future releases.

    When will we not accept returns or exchanges?

  • Sale Items or Final Sales

  • Worn Items

  • Washed

  • Damged Items

  • Products returned without original tags

  • Products that arn’t in original condition

    Original shipping Costs are not refundable

Returns?

Once order is dispatched it is under the care and surveillance of the shipping carrier.

If your parcel is delayed or appears to be lost in transit, please contact us at enigmesociety@gmail.com and we will work with the carrier and do our best to find the package and get back to you with a response and solution.

Enigme Society is no longer responsible once your order is delivered and it gets stolen on your property or designated location or delivered to another location by mistake that you provided wrongly, or left in safe place requested by the customer or authorized by carrier.

Shipping And Delivery

Shipping Rates & Customs

International Shipping World Wide is Available.

Shipping Costs are calculated at Checkout based on your location and order weight.

International orders may be subject to duties and taxes or customs charges imposed by your local authorities. These charges are not collected by Enigme Society and remain the responsibility of the customer.

For orders in the United States, duties and taxes are collected upon check out and shipped taxes are not collected by Enigme Society and remain responsibility of the customer .

Enigme Society is responsible when it comes to inventory but if the case of you placing an order and the item is no longer in stock , order will be cancled and you will select store credit or full refund.

If there is something we are missing here please contact us we love getting to know you and solving the issue it is very important to us that the customer feels heard and has a postive experience with Enigme Society.